Contact Us

Need help? Our customer support team is here to assist you before and after your purchase.

If you have a question about a product, order status, shipping update, return, exchange, refund, or payment, please contact us using the information below. For faster assistance with an existing order, please include your order number in your message.

Customer Support

Email: contact@auramontco.com

Phone: +1 323 554 0823

Support hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. public holidays.

Response time: We usually respond within 24 to 48 business hours.

Order Support

For questions about an existing order, please include the following information when contacting us:

• Your full name
• Your order number
• The email address used at checkout
• A short description of the issue or request
• Photos or videos, if your item arrived damaged, defective, incorrect, or significantly different from its description

Shipping and Tracking Questions

After your order is processed and shipped, tracking information will be sent to the email address used at checkout. Orders are generally processed within 24 to 48 business hours after payment confirmation.

Estimated delivery time for orders shipped to the United States is generally 7 to 10 business days after shipment. Delivery times may vary depending on carrier availability, destination, customs processing when applicable, holidays, weather conditions, or other events outside our control.

If your tracking number has not updated after a few business days, or if you need help checking the status of your shipment, please contact us at contact@auramontco.com.

Returns, Exchanges, and Refunds

Customers may request a return, exchange, or refund within 14 calendar days from the confirmed delivery date, according to our Return & Refund Policy.

If your item arrived damaged, defective, incorrect, or significantly different from its description, please contact us with your order number and photos or videos of the issue so our team can review your request and provide the next steps.

Please do not send items back without contacting us first. Approved returns must be sent according to the instructions provided by our customer support team.

Business Information

Trade name: Auramont

Legal entity: MV ECOM LLC

Wyoming Business ID: 2025-001789398

Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States

Email: contact@auramontco.com

Phone: +1 323 554 0823

Website: https://auramontco.com

Contact Form

You may also use the contact form on this page to send us a message. Our team will respond by email as soon as possible during business hours.