Privacy policy

This Privacy Policy explains how Auramont collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or use our services.

Business Information

Trade name: Auramont

Legal entity: MV ECOM LLC

Wyoming Business ID: 2025-001789398

Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States

Email: contact@auramontco.com

Phone: +1 323 554 0823

Website: https://auramontco.com

Who We Are

Auramont is an online retail store operated by MV ECOM LLC. For the purposes of this Privacy Policy, “Auramont,” “we,” “us,” and “our” refer to MV ECOM LLC operating the Auramont website and online store.

Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

Contact information: name, email address, phone number, billing address, and shipping address.
Order information: products purchased, order number, purchase history, payment confirmation, shipping details, tracking information, return requests, refund requests, and customer support history.
Account information: login details, saved preferences, and account settings if you create or use a customer account.
Payment-related information: payment method details are processed by secure payment providers. We do not store full credit card numbers on our own servers.
Device and usage information: IP address, browser type, device type, operating system, pages visited, referring URLs, interactions with the website, approximate location, cookies, and similar technologies.
Communication information: messages, emails, contact form submissions, support requests, photos or videos submitted for damaged, defective, incorrect, or not-as-described items.

How We Collect Personal Information

We may collect personal information directly from you when you:

Visit or browse our website
Create or log in to a customer account
Place an order
Enter shipping or billing information
Contact customer support
Request a return, exchange, replacement, or refund
Subscribe to marketing communications, if available
Interact with cookies, analytics, advertising, or tracking technologies

We may also collect information automatically through cookies and similar technologies, or receive information from service providers that help us operate our store.

How We Use Personal Information

We use personal information for the following purposes:

To operate the Auramont website and online store
To process, confirm, fulfill, ship, and track orders
To process payments and prevent fraudulent transactions
To provide customer support
To manage returns, exchanges, replacements, and refunds
To communicate order updates, shipping updates, and service messages
To improve our website, products, services, and customer experience
To personalize website content and shopping experience where applicable
To send marketing communications where permitted by law and customer preferences
To measure website performance, advertising performance, and store analytics
To comply with legal, tax, accounting, fraud prevention, and security obligations
To enforce our policies, terms, and rights

Payment Processing

Payments on Auramont are processed through secure third-party payment providers and checkout services. Payment information may be processed by providers such as Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay, card networks, banks, and other payment processors made available at checkout.

We do not store full credit card numbers, card security codes, or complete payment credentials on our own servers.

Shopify

Auramont is powered by Shopify. Shopify provides the e-commerce platform that allows us to sell products, process orders, operate checkout, manage customer information, and provide store-related services.

Personal information may be processed by Shopify according to Shopify’s privacy practices and applicable law.

Cookies and Similar Technologies

Our website uses cookies, pixels, tags, local storage, and similar technologies to operate the store, remember preferences, enable checkout, analyze website performance, prevent fraud, and support marketing or advertising features where applicable.

Cookies may be used for purposes including:

Essential website and checkout functionality
Shopping cart and session management
Customer account login
Fraud prevention and security
Analytics and performance measurement
Advertising measurement and remarketing, where applicable
Preference and market/currency settings

You can control cookies through your browser settings. Some cookies are necessary for the website and checkout to function properly. If you disable certain cookies, parts of the website may not work as intended.

Analytics and Advertising

We may use analytics and advertising services, including services provided by Google, Meta, Shopify, or other partners, to understand website performance, measure advertising effectiveness, improve our store, and show relevant advertising where permitted by law.

These services may use cookies, pixels, or similar technologies to collect information about website visits, interactions, device information, and purchase activity.

We do not use customer personal information, customer photos, customer videos, or customer images in advertising materials without prior explicit consent.

Who We Share Personal Information With

We may share personal information with service providers and partners that help us operate our business, including:

Shopify and e-commerce platform providers
Payment processors and fraud prevention providers
Shipping carriers and logistics partners, such as DHL, USPS, UPS, FedEx, or other logistics providers
Order tracking and fulfillment service providers
Customer support tools and communication providers
Email and notification service providers
Analytics and advertising partners, where applicable
Professional advisors, legal, tax, accounting, or compliance providers
Government, regulatory, law enforcement, or legal authorities when required by law

We only share personal information as necessary to operate our store, provide services, fulfill orders, comply with legal obligations, protect our rights, or with your consent where required.

Shipping and Logistics

To deliver orders, we may share necessary shipping information with carriers and logistics partners, including the customer’s name, delivery address, phone number, email address, order details, and tracking information.

Customer Support and Return Requests

If you contact us about an order, return, exchange, replacement, or refund, we may collect and process information related to your request, including order details, messages, photos, videos, and other information needed to review and resolve the issue.

Children’s Privacy

Auramont sells general consumer goods and may offer selected kids’ fashion items. Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Orders for kids’ products must be placed by a parent, guardian, or adult customer. If you believe that a child has provided personal information to us without appropriate consent, please contact us at contact@auramontco.com so we can review and delete the information where required.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, fulfill orders, maintain business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements and policies.

Retention periods may vary depending on the type of information and the reason it is collected. For example, order and transaction records may be retained for tax, accounting, fraud prevention, and legal compliance purposes.

Security

We use reasonable technical, administrative, and organizational measures designed to protect personal information. Our checkout uses secure technologies such as SSL encryption and trusted payment processors.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect personal information using commercially reasonable safeguards.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information
Object to or restrict certain processing
Request a copy of your personal information
Opt out of certain marketing communications
Opt out of certain sharing or targeted advertising where applicable

To exercise privacy rights, contact us at contact@auramontco.com. We may need to verify your identity before processing certain requests.

Marketing Communications

If you subscribe to marketing emails or messages, we may use your contact information to send promotional communications. You can unsubscribe or opt out by following the instructions included in the message or by contacting us at contact@auramontco.com.

Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, support responses, or policy notices.

Do Not Sell or Share Personal Information

Auramont does not sell personal information for money. Some privacy laws may define certain advertising or analytics activities as “sharing” or “selling” personal information. Where applicable, customers may have the right to opt out of such activities.

If you have questions about your privacy choices, contact us at contact@auramontco.com.

International Users

Auramont is operated by MV ECOM LLC in the United States. If you access our website from outside the United States, your personal information may be processed in the United States or other countries where our service providers operate.

By using our website or placing an order, you understand that personal information may be transferred, stored, or processed outside your country of residence, subject to applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations. The updated version will be posted on this page.

Your continued use of the website after a policy update means you acknowledge the updated Privacy Policy, to the extent permitted by applicable law.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: