FAQ

Find answers to common questions about shopping at Auramont, including orders, shipping, tracking, returns, refunds, payments, and customer support.

General Questions

Who operates Auramont?

Auramont is operated by MV ECOM LLC, a Wyoming limited liability company.

Trade name: Auramont

Legal entity: MV ECOM LLC

Wyoming Business ID: 2025-001789398

Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States

What does Auramont sell?

Auramont offers a curated selection of consumer goods, including fashion items, footwear, handbags, backpacks, wallets, watches, sunglasses, accessories, kids’ fashion, seasonal products, and lifestyle items.

How can I contact Auramont?

You can contact us by email at contact@auramontco.com or by phone at +1 323 554 0823.

Our support hours are Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. public holidays. We usually respond within 24 to 48 business hours.

Orders

How do I place an order?

To place an order, choose the product and available variant you want, add it to your cart, and complete checkout using one of the available payment methods.

Will I receive an order confirmation?

Yes. After you place an order, an order confirmation is sent to the email address used at checkout.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at contact@auramontco.com.

We cannot guarantee changes or cancellations once an order has entered processing or shipment. If the order has already shipped, you may request a return after delivery according to our Return & Refund Policy.

What information should I include when contacting support about an order?

For faster assistance, please include your order number, full name, email address used at checkout, and a short description of your request.

Shipping and Delivery

Do you offer free shipping?

Yes. Auramont offers Free Shipping for orders shipped to the United States.

What is the shipping cost?

The Free Shipping method costs $0.00. There is no separate shipping fee charged to the customer for this shipping method.

How long does shipping take?

For orders shipped to the United States using Free Shipping, the estimated delivery time is generally 7 to 10 business days after the order has been processed and shipped.

How long does order processing take?

Orders are generally processed within 24 to 48 business hours after payment confirmation.

Which carriers do you use?

Orders may be shipped using DHL, USPS, UPS, FedEx, or other reliable logistics partners depending on the destination, available shipping route, package type, and carrier availability.

Will I receive tracking information?

Yes. After your order is processed and shipped, tracking information will be sent by email when available.

Please allow 24 to 48 business hours after shipment for tracking information to become active in the carrier or tracking system.

What should I do if my tracking number is not updating?

Tracking updates may take time to appear, especially during weekends, holidays, carrier delays, or high-volume periods.

If your tracking number has not updated after a few business days, contact us at contact@auramontco.com and include your order number.

What should I do if my order is marked as delivered but I did not receive it?

First, please check with household members, neighbors, building reception, mailroom, local carrier office, or the delivery location.

If you still cannot locate the package, contact us at contact@auramontco.com with your order number and tracking information so we can assist you with the next steps.

Returns, Exchanges, and Refunds

What is your return window?

Customers may request a return, exchange, or refund within 14 calendar days from the confirmed delivery date.

How do I request a return or refund?

Contact us at contact@auramontco.com within 14 calendar days from the confirmed delivery date. Please include your order number, full name, email address used at checkout, the item you want to return, and the reason for your request.

Do you accept change-of-mind returns?

Yes. Change-of-mind returns may be accepted if the item is unused, unworn, unwashed, and in the same condition in which it was received, with tags and original packaging when applicable.

What if my item arrives damaged, defective, incorrect, or not as described?

If your item arrives damaged, defective, incorrect, or significantly different from its description, contact us at contact@auramontco.com as soon as possible and within 14 calendar days from the confirmed delivery date.

Please include your order number and clear photos or videos showing the issue. After reviewing your request, we may offer a replacement, exchange, return, refund, or another appropriate resolution.

Who pays for return shipping?

For approved returns, Auramont covers return shipping costs. When applicable, we may provide a prepaid return label or return shipping instructions at no additional cost to the customer.

Do you charge a restocking fee?

No. Auramont does not charge a restocking fee.

Restocking fee: None ($0.00)

How long does it take to receive a refund?

Once an approved return is received and inspected, we will notify you by email whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Refunds are generally processed within 5 to 7 business days after the returned item is received and inspected.

Your bank, card issuer, or payment provider may take additional time to post the funds to your account.

Payments

What payment methods do you accept?

Available payment methods are shown at checkout and may include major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other payment methods supported by our checkout providers.

Is checkout secure?

Yes. Auramont uses secure checkout technology and trusted payment providers. Payment information is processed by secure third-party payment providers, and we do not store full credit card numbers on our own servers.

What currency are prices shown in?

Prices are generally displayed in U.S. dollars unless another currency is shown through the store’s market or currency selector.

Free Gift Promotion

Do you offer a free leather wallet with orders?

Auramont may offer a free leather wallet or similar promotional gift with qualifying orders, subject to availability and any conditions displayed on the website at the time of purchase.

How does the free gift work?

When the promotion is active, the promotional gift may be automatically added to the cart or included with a qualifying order according to the promotion displayed on the website.

Is the free gift guaranteed?

Promotional gifts are subject to availability and have no cash value. If a promotional gift becomes unavailable, our support team may provide guidance, offer an alternative resolution when appropriate, or update the promotion.

Products

Are product colors exactly the same as shown in photos?

We work to display product images and colors as accurately as possible. However, colors may vary slightly due to screen settings, photography, lighting, manufacturing variations, or product updates.

What if I have a question about a product before buying?

If you have a question about a product, size, variant, shipping, or return eligibility before placing an order, contact us at contact@auramontco.com.

Privacy and Security

How do you use my personal information?

We use personal information to operate the store, process orders, provide customer support, ship products, manage returns and refunds, prevent fraud, improve our website, and comply with legal obligations. For more information, please review our Privacy Policy.

Do you use customer images or personal information in ads?

We do not use customer personal information, customer photos, customer videos, or customer images in advertising materials without prior explicit consent.

Still Need Help?

If you could not find the answer you need, contact us:

Email: contact@auramontco.com

Phone: +1 323 554 0823

Support hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. public holidays.