Shipping policy

This Shipping Policy explains how orders placed on Auramont are processed, shipped, and delivered.

Business Information

Trade name: Auramont

Legal entity: MV ECOM LLC

Wyoming Business ID: 2025-001789398

Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States

Email: contact@auramontco.com

Phone: +1 323 554 0823

Shipping Method

Auramont offers Free Shipping for orders shipped to the United States.

Shipping method name: Free Shipping

Shipping cost: Free ($0.00)

Estimated delivery time: 7 to 10 business days

Destination: United States

Currency: USD

There is no minimum order value required to receive Free Shipping unless a specific promotion or checkout message states otherwise.

Order Processing Time

Orders are generally processed within 24 to 48 business hours after payment confirmation.

Processing time is the time needed to confirm the order, prepare it for shipment, and generate tracking information when available. Processing time does not include weekends, U.S. public holidays, or carrier transit time.

Estimated Delivery Time

For orders shipped to the United States using Free Shipping, the estimated delivery time is generally 7 to 10 business days after the order has been processed and shipped.

Estimated delivery times are not guaranteed and may vary due to carrier availability, destination, weather conditions, holidays, high-volume periods, customs processing when applicable, or other events outside our reasonable control.

Shipping Carriers and Logistics Partners

Orders may be shipped using DHL, USPS, UPS, FedEx, or other reliable logistics partners depending on the destination, available route, package type, and carrier availability.

The carrier used for a specific order may vary. Once tracking information is available, it will be sent to the email address used at checkout.

Tracking Information

After your order is processed and shipped, tracking information will be sent by email when available.

Please allow 24 to 48 business hours after shipment for tracking information to become active in the carrier or tracking system. Tracking updates may take longer during weekends, holidays, carrier delays, or high-volume periods.

If your tracking number has not updated after a few business days, please contact us at contact@auramontco.com and include your order number.

Shipping Charges and Hidden Fees

Free Shipping means the customer is not charged a separate shipping fee at checkout for the Free Shipping method.

We do not charge separate handling fees for the Free Shipping method. The shipping cost shown at checkout is the shipping cost charged to the customer for that order.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, suite, unit, ZIP code, city, state, and country when applicable.

If an order is returned, delayed, or cannot be delivered because the customer provided an incomplete or incorrect address, our support team will review the case and provide the available options. Additional shipping time may apply.

Delivery Issues

If your order is marked as delivered but you have not received it, please check with household members, neighbors, building reception, mailroom, local carrier office, or the delivery location first.

If you still cannot locate the package, contact us at contact@auramontco.com with your order number and tracking information so we can assist you with the next steps.

Lost, Damaged, or Incorrect Shipments

If your package appears to be lost in transit, arrives damaged, or contains an incorrect item, please contact us as soon as possible at contact@auramontco.com.

For damaged or incorrect items, please include your order number and clear photos or videos of the package and product so our team can review the issue and provide assistance according to our Return & Refund Policy.

International Shipping

Auramont may offer shipping to selected international markets depending on availability, destination, and checkout settings.

International delivery times, available shipping methods, import duties, taxes, and customs requirements may vary by country. If import duties, taxes, or customs fees apply outside the United States, they are the responsibility of the customer unless otherwise required by applicable law or clearly stated at checkout.

Contact

If you have questions about shipping, delivery, or tracking, please contact us: