Auramont is an online store operated by MV ECOM LLC, a company registered in Wyoming, United States.

Wyoming Business ID: 2025-001789398
Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States

Auramont offers a selection of footwear, handbags, accessories, and selected seasonal or lifestyle products.

Available collections, colors, sizes, and products may change over time.

Email: contact@auramontco.com
Phone: +1 323 554 0823

Support hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. federal holidays.

We aim to respond within 1 to 2 business days.

Select the product you want, choose the available size, color, or other variant, add it to your cart, and proceed to checkout.

Before payment, review your products, quantities, shipping information, applicable taxes, discounts, and final order total.

Yes. After your order is submitted, a confirmation will be sent to the email address used during checkout.

Please review the confirmation and contact us immediately if any information is incorrect.

Contact us as soon as possible at contact@auramontco.com .

We can only attempt to change or cancel an order before it enters processing, packing, fulfillment, or shipping.

Once an order has shipped, it can no longer be canceled. You may request an eligible return after delivery.

Please include:

• Your full name;
• Your order number;
• The email address used at checkout;
• A clear description of your request;
• Photos or videos when the item is damaged, defective, or incorrect.

Available shipping methods and costs are displayed during checkout before payment is completed.

Free shipping may be available when clearly displayed on the website or at checkout. Conditions such as minimum order value or eligible destination will be shown before purchase.

Most orders are processed within 1 to 3 business days after payment authorization.

Business days are Monday through Friday, excluding U.S. federal holidays.

Standard delivery generally takes approximately 3 to 5 business days after shipment.

Including processing, the total estimated time from purchase to delivery is approximately 4 to 8 business days.

Delivery times are estimates and may be affected by weather, holidays, carrier disruptions, address problems, or other events outside our reasonable control.

The available carrier depends on the destination, fulfillment location, package type, and shipping service selected for the order.

Carrier and tracking information will be provided after shipment when available.

Yes. When tracking is available, it will be sent to the email address used during checkout after the order ships.

Tracking may not update immediately because the carrier must first scan and register the package.

Allow the carrier some time to register new tracking activity. Updates may take longer during weekends, holidays, weather events, or high-volume periods.

If tracking has not updated for several business days, contact us and include your order number.

Please check:

• Your front door, porch, mailbox, garage, or other secure areas;
• Household members or neighbors;
• Building reception, front desk, concierge, or mailroom;
• Any delivery photo or notice provided by the carrier;
• The address and delivery location shown in tracking.

If the package is still missing, contact the carrier and then contact Auramont with your order number and tracking information.

Contact us immediately. We can only attempt to update the address before the order enters processing or shipping.

Once the package has shipped, we may be unable to redirect it. Additional shipping charges may apply if the package is returned because of an incorrect or incomplete customer-provided address.

Eligible return requests may be submitted within 30 calendar days after delivery.

After a return is approved, the product must be sent according to the instructions provided by our support team.

Email contact@auramontco.com before sending any product back.

Please include:

• Your full name;
• Your order number;
• The email used at checkout;
• The product you want to return;
• The reason for the return;
• Photos or videos when applicable.

Do not send a return to our registered business address unless our support team specifically instructs you to do so.

Yes, when the product meets the conditions of our Return & Refund Policy.

The product must generally be:

• Unused, unworn, and unwashed;
• In its original condition;
• Returned with its original packaging, tags, and accessories;
• Free from stains, odors, damage, or alterations.

Shoes may be tried on indoors on a clean surface but must not show signs of outdoor or extended use.

For a change of mind, size selection, color preference, or another reason not caused by Auramont, the customer is responsible for return shipping.

If the product arrived damaged, defective, incomplete, or incorrect, Auramont will cover the approved return shipping cost or provide another appropriate solution after reviewing the case.

No. Auramont does not charge a restocking fee for returns that comply with our policy.

A deduction may apply if the returned product is used, damaged, incomplete, or missing its original packaging or accessories.

Contact us as soon as possible and provide:

• Your order number;
• A short explanation of the issue;
• Clear photos or videos of the product;
• Photos of the packaging and shipping label when applicable.

After reviewing the case, we may offer a replacement, refund, return instructions, or another appropriate resolution.

After the returned product is received, it is normally inspected within 3 business days.

Approved refunds are issued to the original payment method.

After the refund is issued, please allow approximately 5 to 10 business days for it to appear on your account, depending on your bank or payment provider.

Exchanges depend on product availability and are not guaranteed.

For faster service, you may return the eligible original product and place a separate order for the preferred size, color, or model.

Available payment methods are displayed during checkout.

Payment options may vary according to the customer’s location, device, payment provider, and current checkout settings.

Payments are processed through Shopify and authorized third-party payment providers using secure checkout technology.

Auramont does not directly store complete credit card numbers on its own systems.

Prices on our United States storefront are displayed in U.S. dollars, unless another currency is clearly shown.

Your bank or payment provider may apply currency conversion or transaction fees according to its own terms.

We work to display product images and colors accurately. However, slight differences may occur because of screen settings, lighting, photography, or normal production variations.

Review the size information available on the product page and our Size Guide before purchasing.

Confirm that you selected the correct variant before completing checkout.

Yes. Contact us with the product name or link and your question about size, color, availability, shipping, or return eligibility.

Personal information may be used to process orders, provide support, deliver products, manage returns, prevent fraud, improve the store, and comply with legal obligations.

Review our Privacy Policy for complete information.

We do not use customer-submitted photos, videos, or other personal content in advertising without the required permission.