Return & Refund Policy

Last updated: July 4, 2026

Thank you for shopping with Auramont. We want your shopping experience to be clear and straightforward. Below you will find the main rules for returns, exchanges, cancellations, and refunds.

1. Return Period

You may request a return within 30 calendar days after your order is delivered.

After your return is approved, the item must be shipped back within 14 calendar days.

2. Return Conditions

To qualify for a return, the item must be:

• Unused, unworn, and unwashed;
• In its original condition;
• Returned with the original packaging, tags, and accessories;
• Free from stains, odors, damage, or alterations;
• Accompanied by the order number or proof of purchase.

Shoes may be tried on indoors on a clean surface. Shoes showing dirt, wear, damage, or signs of extended use may not be accepted.

3. How to Request a Return

Before sending any item back, please contact our support team:

Email: contact@auramontco.com
Phone: +1 323 554 0823

Please include:

• Your full name;
• Your order number;
• The email used at checkout;
• The item you want to return;
• The reason for the return;
• Photos or videos if the item is damaged, defective, or incorrect.

After reviewing your request, we will send the return instructions and authorized return address by email.

Do not send the product to our registered business address unless our support team specifically instructs you to do so.

4. Return Shipping Costs

Change of Mind, Size, or Color

If you are returning an item because of size, color, preference, or change of mind, you are responsible for the return shipping cost.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, Auramont will cover the approved return shipping cost or provide another appropriate solution.

Please wait for our instructions before paying for return shipping. Shipping costs paid without prior approval may not be reimbursed.

5. Damaged or Incorrect Orders

Please inspect your order after delivery. If there is a problem, contact us as soon as possible.

Please send:

• Your order number;
• A short description of the problem;
• Clear photos or videos of the product;
• Photos of the packaging and shipping label, when applicable.

After reviewing the case, we may offer a replacement, refund, store credit, or another suitable solution.

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards;
• Personalized or custom-made products;
• Products clearly marked as final sale before purchase;
• Products damaged by misuse or improper care;
• Products with stains, odors, washing, alterations, or signs of use;
• Products returned without required packaging or accessories.

7. Refunds

After your return is delivered, we will inspect it within 3 business days.

We will then notify you by email whether the refund has been approved.

Approved refunds are issued to the original payment method.

After the refund is issued, please allow 5 to 10 business days for the amount to appear on your account. Processing time may vary depending on your bank or payment provider.

Original shipping charges are normally non-refundable for change-of-mind, size, color, or preference returns.

Original shipping charges may be refunded when the problem was caused by Auramont.

8. Exchanges

Exchanges depend on product availability and are not guaranteed.

For faster service, you may return the original item and place a new order for the preferred size, color, or model.

9. Order Cancellations

Cancellation requests must be submitted as soon as possible.

An order can only be canceled if it has not entered processing, packing, or shipping.

Once an order has been shipped, you may request a return after delivery.

10. Refused or Undeliverable Packages

Packages returned because of an incorrect address, missing information, refusal, failed delivery attempts, or failure to collect the package may have shipping costs deducted from the refund.

This does not apply when the delivery issue was caused by Auramont or the shipping carrier.

11. Restocking Fee

Auramont does not charge a restocking fee for returns that meet the conditions of this policy.

A deduction may apply if the returned item is used, damaged, incomplete, or missing its original packaging or accessories.

12. Contact Information

For questions about returns, refunds, cancellations, or exchanges, contact:

Auramont
Operated by MV ECOM LLC
Wyoming Business ID: 2025-001789398
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: contact@auramontco.com
Phone: +1 323 554 0823