Shipping Policy

Last updated: July 1, 2026

This Shipping Policy explains how orders are processed, shipped, and delivered by Auramont, operated by MV ECOM LLC.

1. Order Processing

Orders are processed after payment confirmation.

Most orders are processed within 1 to 3 business days, excluding weekends and holidays. During high-demand periods, promotional events, holidays, or unexpected operational delays, processing may take longer.

Once an order has been processed and shipped, the customer will receive shipping confirmation and tracking information when available.

2. Shipping Times

Estimated delivery times may vary depending on the destination, product availability, shipping method, and carrier performance.

Standard delivery may take approximately 7 to 20 business days after shipment, depending on the destination and logistics conditions.

Delivery estimates are not guaranteed and may be affected by:

• Customs procedures;
• Carrier delays;
• Weather conditions;
• Holidays;
• Incorrect or incomplete shipping information;
• Failed delivery attempts;
• High-volume shipping periods;
• Events beyond our control.

3. Shipping Costs

Shipping costs, when applicable, are calculated and displayed at checkout before the order is completed.

Free shipping promotions may be offered from time to time and may be subject to specific conditions, minimum purchase amounts, or eligible destinations.

4. Tracking Information

When tracking is available, customers will receive tracking information by email.

Tracking updates may take a few days to appear after the shipping confirmation is sent. This is normal and depends on the carrier’s system.

If your tracking information has not updated for several days, please contact us at contact@auramontco.com.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Auramont is not responsible for orders delayed, lost, returned, or delivered incorrectly due to:

• Wrong address;
• Missing apartment, suite, or unit number;
• Incorrect postal code;
• Incomplete recipient name;
• Invalid phone number or email;
• Customer failure to receive or collect the package.

If you notice an error in your shipping information, please contact us immediately. We can only update shipping information if the order has not yet been processed or shipped.

6. Delivery Attempts

If the carrier attempts delivery and the customer is unavailable, the customer may be responsible for following the carrier’s instructions, scheduling redelivery, or collecting the package from a pickup location.

If a package is returned due to failed delivery attempts, refusal, or failure to collect, additional shipping fees may apply.

7. Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us so we can review the situation and assist you.

In some cases, we may need to open an investigation with the carrier before offering a replacement, refund, or other solution.

Auramont is not responsible for delays caused by carriers, customs, incorrect customer information, or events outside our reasonable control.

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Auramont is not responsible for delays caused by customs procedures or for any customs-related fees charged by local authorities.

9. Split Shipments

Some orders may be shipped in separate packages depending on product availability, warehouse location, or logistics requirements.

If your order is shipped separately, you may receive more than one tracking number.

10. Contact

For shipping questions, please contact:

Auramont
Operated by MV ECOM LLC
Wyoming Business ID: 2025-001789398
Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: contact@auramontco.com
Phone: +1 323 554 0823