Shipping policy
Shipping Policy
Last updated: July 4, 2026
Thank you for shopping with Auramont. This Shipping Policy explains where we ship, how orders are processed, estimated delivery times, shipping costs, tracking, and what to do if there is a delivery issue.
Shipping at a Glance
- Shipping destination: Available U.S. destinations shown at checkout
- Order processing: 1–3 business days
- Standard delivery: Approximately 3–5 business days after shipment
- Total estimated time: Approximately 4–8 business days
- Shipping cost: Displayed before payment
- Tracking: Sent by email after shipment
Business days are Monday through Friday, excluding U.S. federal holidays.
1. Where We Ship
Auramont currently ships to eligible addresses within the United States. Available destinations and shipping services are displayed during checkout.
A shipping option will only appear when delivery is available for the address and products entered at checkout.
Some locations, products, or address types may have limited shipping options.
2. Order Processing
Orders are processed after payment has been successfully authorized.
Most orders are prepared for shipment within 1 to 3 business days.
Processing time does not include weekends, U.S. federal holidays, or the time the carrier takes to deliver the package.
Processing may take longer when:
- Payment or order information requires verification;
- The shipping address is incomplete or cannot be confirmed;
- An order contains multiple products from different fulfillment locations;
- There is unusually high order volume;
- A holiday or unexpected operational disruption occurs.
When your order ships, we will send a shipping confirmation email with tracking information when available.
3. Estimated Delivery Time
Standard delivery generally takes approximately 3 to 5 business days after shipment.
Including order processing, the total estimated time from purchase to delivery is approximately 4 to 8 business days.
The delivery estimate shown at checkout is based on the destination, selected shipping service, product availability, and carrier information available at that time.
Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, holidays, address problems, or other events outside our reasonable control.
4. Shipping Costs
Available shipping methods and their costs are displayed during checkout before payment is completed.
Customers can review the following information before placing the order:
- Available shipping service;
- Shipping charge;
- Estimated delivery time;
- Applicable taxes;
- Final order total.
Free shipping may be offered when it is clearly displayed on the website or at checkout. Any minimum purchase amount, destination restriction, or other condition will be shown before the order is completed.
5. Tracking Your Order
When tracking is available, the tracking number will be sent to the email address used during checkout.
Tracking information may not update immediately after the shipping confirmation is sent. The carrier may need additional time to scan and register the package.
Customers can also use our Track Your Order page when available.
If the tracking information does not update for several business days, please contact us:
Email:
contact@auramontco.com
Phone:
+1 323 554 0823
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please review the following before submitting your order:
- Recipient’s full name;
- Street address;
- Apartment, suite, or unit number;
- City and state;
- ZIP code;
- Phone number;
- Email address.
Contact us immediately if you notice an error. We can only attempt to change the address before the order enters processing, fulfillment, or shipping.
Once an order has shipped, Auramont may be unable to redirect it or change the delivery address.
7. Incorrect or Incomplete Addresses
A package may be delayed or returned when the address entered during checkout is incorrect, incomplete, or undeliverable.
Common address problems include:
- An incorrect street number;
- A missing apartment, suite, or unit number;
- An incorrect ZIP code;
- An incomplete recipient name;
- An address that the carrier cannot access.
If a package is returned because of customer-provided address information, additional shipping charges may apply before the order can be sent again.
This does not apply when the address or delivery problem was caused by Auramont or the shipping carrier.
8. Delivery Attempts
The carrier may require someone to be present, leave the package in a secure location, attempt redelivery, or direct the customer to a pickup location.
Customers are responsible for following the carrier’s instructions and collecting the package within any stated pickup period.
If a package is returned because of refusal, repeated failed delivery attempts, or failure to collect it, additional shipping charges may apply.
9. Package Marked as Delivered
If tracking shows that the package was delivered but you cannot find it, please:
- Check the front door, porch, mailbox, garage, and other secure areas;
- Ask household members, neighbors, reception staff, or building management;
- Review any delivery photo or carrier notice;
- Contact the carrier using the tracking number;
- Contact Auramont if the package is still missing.
We will review the available tracking information and help determine the next steps. In some cases, a carrier investigation may be required.
10. Delayed or Lost Packages
Please contact us if a package has not arrived within the estimated delivery period or if tracking has stopped updating.
We may contact the carrier and open an investigation before issuing a replacement, refund, or other resolution.
Carrier investigations may take additional time. We will provide updates when new information becomes available.
11. Damaged Packages
If your order arrives damaged, contact us as soon as possible.
Please provide:
- Your order number;
- A description of the damage;
- Clear photos or videos of the product;
- Photos of the packaging;
- A photo of the shipping label.
Please keep the product, packaging, and shipping materials until our support team provides instructions.
After reviewing the case, we may offer a replacement, refund, return instructions, or another appropriate solution.
12. Split Shipments
An order may be delivered in more than one package because of product availability, package size, or fulfillment location.
When an order is split, the packages may arrive on different dates and may have separate tracking numbers.
There is no additional shipping charge solely because Auramont divided an order into multiple shipments.
13. Shipping Delays and Customer Options
If we learn that an order cannot be shipped within the stated processing period, we will contact the customer with available options.
Depending on the situation, the customer may:
- Accept a revised shipping estimate;
- Cancel the affected unshipped item;
- Cancel the unshipped order for a refund.
Any approved refund will be issued to the original payment method.
14. Order Changes and Cancellations
Order changes or cancellation requests must be submitted as soon as possible.
We can only attempt to change or cancel an order before it enters processing, packing, fulfillment, or shipping.
Once an order has shipped, it can no longer be canceled. An eligible return may be requested after delivery under our Return & Refund Policy.
15. Contact Information
For questions about processing, delivery, tracking, or a shipping issue, contact:
Auramont
Operated by MV ECOM LLC
Wyoming Business ID: 2025-001789398
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email:
contact@auramontco.com
Phone:
+1 323 554 0823