Contact information
Contact Information
Last updated: July 4, 2026
Need help with an order, delivery, return, payment, or product? Our customer support team is available to assist you.
Contact Auramont
Email:
contact@auramontco.com
Phone:
+1 323 554 0823
Support hours: Monday through Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. federal holidays.
How We Can Help
Contact us for assistance with:
- Order status and tracking;
- Shipping and delivery questions;
- Returns, exchanges, and refunds;
- Damaged, defective, or incorrect products;
- Product details, colors, and sizing;
- Payments and checkout questions;
- Address corrections before shipment;
- Privacy requests or account questions.
For Faster Assistance
When contacting us about an existing order, please include:
- Your full name;
- Your order number;
- The email address used during checkout;
- A clear description of your question or issue;
- Photos or videos if the product is damaged, defective, or incorrect.
Providing these details helps our team locate your order and respond more quickly.
Response Time
We aim to respond to customer inquiries within 1 to 2 business days.
Messages received during weekends or U.S. federal holidays will be reviewed on the next business day.
During promotions or periods of unusually high request volume, response times may be slightly longer.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We can only attempt to update an order before it enters processing, packing, fulfillment, or shipping. Changes and cancellations are not guaranteed after an order has been submitted.
Returns
Contact our support team before sending any product back.
The authorized return address will be provided after your return request is reviewed and approved.
Important: Do not send returns to our registered business address unless our support team specifically provides that address in the return instructions.
For complete return requirements, review our Return & Refund Policy.
Business Information
Store name: Auramont
Operating company: MV ECOM LLC
Wyoming Business ID: 2025-001789398
Registered business address:
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email:
contact@auramontco.com
Phone:
+1 323 554 0823