Track Your Order

You can track your Auramont order using the tracking information sent to the email address provided at checkout.

When Tracking Information Is Sent

Orders are generally processed within 1 to 3 business days after payment confirmation, excluding weekends and U.S. public holidays.

Once your order has been processed and shipped, tracking information will be sent to the email address used at checkout. Please allow up to 24 to 48 hours after shipment for tracking updates to become available in the carrier's system.

How to Track Your Order

To track your order:

Check the shipping confirmation email sent to the email address used at checkout.
Open the tracking link or copy the tracking number provided in the email.
If a tracking widget is available on this page, you may also use it to check the current status of your shipment.

Open the tracking widget

If Tracking Is Not Updating

Tracking information may take some time to update after the carrier receives your package. Updates may also be delayed due to weekends, U.S. public holidays, weather conditions, high-volume periods, carrier disruptions, or other circumstances outside our reasonable control.

If your tracking information has not updated after a few business days, please contact our customer support team and provide your order number and tracking number so we can assist you.

If Your Order Is Marked as Delivered but Not Received

If the carrier shows your order as delivered but you have not received it, please first check:

Household members;
Neighbors;
Building reception or front desk;
Mailroom or designated package area;
Front porch, side entrance, or other delivery locations;
The delivery address shown in the tracking details;
The local carrier office, when applicable.

If you are still unable to locate the package, contact us with your order number and tracking information. Our support team will review the situation and help you determine the appropriate next steps.

Customer Support

For assistance with order tracking, please contact us:

Email: contact@auramontco.com
Phone: +1 323 554 0823

Support hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. public holidays.

Typical response time: 1 to 2 business days.

Business Information

Trade name: Auramont
Legal entity: MV ECOM LLC
Wyoming Business ID: 2025-001789398
Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States