Shipping and returns
Review our current shipping and return terms before placing an order.
Shipping policy
This Shipping Policy explains how orders placed on Auramont are processed, shipped, and delivered.
Business Information
Trade name: Auramont
Legal entity: MV ECOM LLC
Wyoming Business ID: 2025-001789398
Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: contact@auramontco.com
Phone: +1 323 554 0823
Shipping Method
Auramont offers Free Shipping for orders shipped to the United States.
Shipping method name: Free Shipping
Shipping cost: Free ($0.00)
Transit time after processing and shipment: 7 to 10 business days
Destination: United States
Currency: USD
There is no minimum order value required to receive Free Shipping unless a specific promotion or checkout message states otherwise.
Order Processing Time
Orders are generally processed within 24 to 48 business hours after payment confirmation.
Processing time is the time needed to confirm the order, prepare it for shipment, and generate tracking information when available. Processing time does not include weekends, U.S. public holidays, or carrier transit time.
Estimated Delivery Time
For orders shipped to the United States using Free Shipping, orders are generally processed within 24 to 48 business hours. After processing and shipment, estimated transit time is generally 7 to 10 business days. The total estimated delivery window is generally 8 to 12 business days, depending on processing time and carrier transit time.
Estimated delivery times are not guaranteed and may vary due to carrier availability, destination, weather conditions, holidays, high-volume periods, customs processing when applicable, or other events outside our reasonable control.
Shipping Carriers and Logistics Partners
Orders may be shipped using DHL, USPS, UPS, FedEx, or other reliable logistics partners depending on the destination, available route, package type, and carrier availability.
The carrier used for a specific order may vary. Once tracking information is available, it will be sent to the email address used at checkout.
Tracking Information
After your order is processed and shipped, tracking information will be sent by email when available.
Please allow 24 to 48 business hours after shipment for tracking information to become active in the carrier or tracking system. Tracking updates may take longer during weekends, holidays, carrier delays, or high-volume periods.
If your tracking number has not updated after a few business days, please contact us at contact@auramontco.com and include your order number.
Shipping Charges and Hidden Fees
Free Shipping means the customer is not charged a separate shipping fee at checkout for the Free Shipping method.
We do not charge separate handling fees for the Free Shipping method. The shipping cost shown at checkout is the shipping cost charged to the customer for that order.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment, suite, unit, ZIP code, city, state, and country when applicable.
If an order is returned, delayed, or cannot be delivered because the customer provided an incomplete or incorrect address, our support team will review the case and provide the available options. Additional shipping time may apply.
Delivery Issues
If your order is marked as delivered but you have not received it, please check with household members, neighbors, building reception, mailroom, local carrier office, or the delivery location first.
If you still cannot locate the package, contact us at contact@auramontco.com with your order number and tracking information so we can assist you with the next steps.
Lost, Damaged, or Incorrect Shipments
If your package appears to be lost in transit, arrives damaged, or contains an incorrect item, please contact us as soon as possible at contact@auramontco.com.
For damaged or incorrect items, please include your order number and clear photos or videos of the package and product so our team can review the issue and provide assistance according to our Return & Refund Policy.
International Shipping
Auramont may offer shipping to selected international markets depending on availability, destination, and checkout settings.
International delivery times, available shipping methods, import duties, taxes, and customs requirements may vary by country. If import duties, taxes, or customs fees apply outside the United States, they are the responsibility of the customer unless otherwise required by applicable law or clearly stated at checkout.
Contact
If you have questions about shipping, delivery, or tracking, please contact us:
Email: contact@auramontco.com
Phone: +1 323 554 0823
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. public holidays.
View full shipping policy
Refund policy
This Return & Refund Policy explains how returns, exchanges, replacements, and refunds work for orders placed on Auramont.
Business Information
Trade name: Auramont
Legal entity: MV ECOM LLC
Wyoming Business ID: 2025-001789398
Registered address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
Email: contact@auramontco.com
Phone: +1 323 554 0823
Return Window
Customers may request a return, exchange, or refund within 14 calendar days from the confirmed delivery date.
The 14-day period begins on the date the order is confirmed as delivered by the carrier or tracking system. Requests submitted after this period may not be accepted unless required by applicable law or approved by our support team as an exception.
How to Request a Return
To request a return, exchange, replacement, or refund, contact us at contact@auramontco.com within 14 calendar days from the confirmed delivery date.
Please include the following information:
- Your order number
- Your full name
- The email address used at checkout
- The item you want to return or exchange
- The reason for the request
- Photos or videos, if the item arrived damaged, defective, incorrect, or significantly different from its description
Our support team will review your request and provide the next steps by email.
Return Method
Approved returns must be sent by mail according to the instructions provided by our customer support team.
Please do not send items back without contacting us first. Unauthorized returns may be delayed, refused, or returned to the sender.
Return Shipping Cost
For approved returns, Auramont covers return shipping costs. When applicable, we may provide a prepaid return label by email for download and printing at no additional cost to the customer, or provide return shipping instructions at no additional cost.
If the return is related to a damaged, defective, incorrect, or significantly misdescribed item, Auramont will provide the appropriate return or replacement instructions after reviewing the request.
Restocking Fee
Auramont does not charge a restocking fee.
Restocking fee: None ($0.00)
Eligible Items for Return
To be eligible for a return due to change of mind, the item must be unused, unworn, unwashed, and in the same condition in which it was received, with tags and original packaging when applicable.
Items that are damaged, defective, incorrect, or significantly different from their description may be eligible for a refund, replacement, or other resolution after review by our support team.
Non-Returnable Items
Some items may not be eligible for return unless they arrive damaged, defective, incorrect, or significantly different from their description. These may include:
- Items that have been used, worn, washed, altered, or damaged after delivery
- Items returned without prior approval from our support team
- Items missing original packaging, tags, accessories, or included components when applicable
- Personal care, hygiene-sensitive, or intimate items when return would be inappropriate for health or hygiene reasons, unless defective or incorrect
- Gift cards or digital products, if offered
Damaged, Defective, Incorrect, or Not as Described Items
If your item arrives damaged, defective, incorrect, or significantly different from its description, contact us at contact@auramontco.com as soon as possible and within 14 calendar days from the confirmed delivery date.
Please include your order number and clear photos or videos showing the issue. After reviewing the request, we may offer a replacement, exchange, return, refund, or another appropriate resolution.
Exchanges
Exchanges may be available depending on product availability and the nature of the request.
If you need a different size, color, variant, or replacement item, contact us within 14 calendar days from the confirmed delivery date. Our team will review availability and provide the next steps.
Refunds
Once an approved return is received and inspected, we will notify you by email whether the refund has been approved.
If approved, the refund will be issued to the original payment method. Refunds are generally processed within 5 to 7 business days after the returned item is received and inspected.
After we issue a refund, your bank, card issuer, or payment provider may take additional time to post the funds to your account. This timing is controlled by the payment provider and is outside our control.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at contact@auramontco.com.
We cannot guarantee cancellation once an order has entered processing or shipment. If the order has already shipped, you may request a return after delivery according to this policy.
Late or Missing Refunds
If you have not received an approved refund after the expected processing time, please first check your bank account and contact your card issuer or payment provider, as posting times may vary.
If you still need assistance, contact us at contact@auramontco.com with your order number.
Contact
For return, exchange, replacement, or refund requests, contact us:
Email: contact@auramontco.com
Phone: +1 323 554 0823
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, excluding U.S. public holidays.
View full return and refund policy